Archives: FAQs

Group Tickets

A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability. For groups larger than 50 people please email us at [email protected] Discount amount will be applied at checkout.

Peak & Off-Peak

This relates to pricing differences depending on the date and time selected. Peak times are generally Holidays and weekends, including Fridays after 5 PM. Off-Peak times are generally weekdays, including Fridays before 5 PM.

Ticket Prices

Peak VIP – $99.99Premium – $64.99Basic -$54.99Child – $34.99 Off-Peak VIP – $79.99Premium – $49.99Basic – $39.99Child – $29.99 All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions Ticket prices are subject to change.

Authorized Ticket Sellers

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghPHX.com or our verified partners. Should you have purchased tickets for our exhibit from any other …

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Drop-Off & Parking

The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with 2 to 3 hour limits. We are located within steps of the …

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Seating, Mobility Devices & Service Animals

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit. Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

Sensory

Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. There are some flashing lights, which may be difficult to tolerate for people with photosensitivity. There is a low input Sensory Relief area located downstairs with tables, chairs, …

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Bathrooms

There are a men’s and women’s bathroom with accessible stalls on the first floor before the main entry to the exhibit. There are two accessible, gender neutral restrooms on the mezzanine level.

Exhibit

There is an accessibility ramp at the corner of Scottsdale Road and 5th Avenue and it is connected to the crosswalk. As you enter the exhibit off the street, there are two escalators and an elevator that will bring you to the exhibit entrance. Once inside the exhibit, the box office is located directly in …

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I have not received my tickets

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE! If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box …

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