Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Phoenix. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • OPERATIONS

  • Hours of Operation

    August 30th – September 26th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 11 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    September 27th – October 31st
    Monday | Closed (October 18th and October 25th | 11 AM – 9 PM)
    Tuesday | 11 AM – 9 PM
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 10 PM
    Friday | 11 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    November 1st – November 28th
    Monday | Closed
    Tuesday | 11 AM – 9 PM
    Wednesday | 11 AM – 5 PM
    Thursday | 11 AM – 10 PM
    Friday | 11 AM – 10 PM
    Saturday | 10 AM – 10 PM
    Sunday | 10 AM – 9 PM

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghPHX.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Van Gogh Phoenix
    • VanGoghPHX.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our websiteVanGoghPHX.com for purchase.

  • I BOUGHT MY TICKETS BUT...

  • I need to reschedule

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note that there is a $4.99 rescheduling fee per FLEX ticket, and $9.99 fee per Timed ticket. A $9.99 fee also applies for change of date requests for FLEX tickets that are submitted less than 24 hours from your scheduled attendance.

    Last-minute Change of Date requests will not be honored except in exceptional circumstances.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • SHOW INFO

  • About Immersive Van Gogh Phoenix

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Phoenix.

    Experience art like never before – lose yourself in 500,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location, Parking & Transit
    Location

    The original Immersive Van Gogh will be coming to Lighthouse Artspace, located at 4301 N Scottsdale Road, Scottsdale, AZ 85251 (Corner of N Scottsdale Road and E 5th Avenue), Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Vincent van Gogh will come to life around you.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with two to three hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    Transit

    There is a bus stop for #72 directly in front of the entrance. More information on transit in Old Town Scottsdale can be found here.

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES

    FLEX TICKETS

    • VIP – $99.99
    • Premium – $59.99
    • Basic – $54.99

    PEAK TIMED TICKETS

    • Basic – $49.99

    OFF-PEAK TIMED TICKETS

    • Basic – $39.99

    Child Tickets – $29.99

    PRIME Tickets

    • VIP – $99.99
    • PREMIUM – $74.99

    All tickets are subject to taxes and a $6.85 service fee on top of the above prices. Prices are subject to change.

    FLEX Tickets

    FLEX tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a four hour window (two hours before or two hours after your start time). FLEX tickets have a change of date fee of $4.99 as opposed to $9.99 for Timed tickets. First entry 15 minutes prior to first time slot, last entry 20 minutes after start of last time slot.

    VIP Ticket

    • Priority access
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks

    Premium Ticket

    • Van Gogh cushions (rental)
    • Limited edition poster

    Basic Ticket

    • Admission only

    Child Ticket

    Ages 6-16 (children 5 and under do not require a ticket)
    Admission only
    Child tickets are not subject to change of date fees

    There are no refunds of tickets for the exhibit. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected]vangoghphx.com if you would like to upgrade your ticket. Tickets are available online at vangoghphx.com

    CHANGE OF DATE REQUESTS:

    To request a change of date go to https://www.vangoghphx.com/reschedule/.

    Subject to availability and must be requested a minimum of 72 hours prior to your scheduled attendance. Please note a $4.99 per FLEX ticket and a $9.99 per Timed ticket fee will apply.

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses and diaper bags, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible

    • Strollers
    • Diaper bags
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – for non-traditional service animals please contact the exhibition before your visit

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • ACCESSIBILITY

  • Exhibit

    There is an accessibility ramp is at the corner of Scottsdale Road and 5th Avenue and is connected to the crosswalk. As you enter the exhibit off the street, there are two escalators that will bring you to the exhibit entrance.

    Once inside the exhibit, the box office is located directly in front of the doors.

    The main exhibit inside is all one floor – with a mezzanine up one flight of stairs that can also be accessed through an elevator. An elevator attendant will be assigned to you to help you navigate the space.

  • Bathrooms

    There are a men’s and women’s bathroom with accessible stalls on the first floor before the main entry to the exhibit. There are two accessible, gender neutral restrooms on the mezzanine level.

  • Sensory

    Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

    There is a low input Sensory Relief area located downstairs with tables, chairs, and cold water available. Please see a gallery attendant for help accessing the space. The Sensory Relief area is wheelchair accessible.

  • Seating, Mobility Devices & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

  • Drop-Off & Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with 2 to 3 hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    There is an accessible drop of location directly on the south-west side of the entrance. There is an elevator that will take you straight down to the venue where wheelchairs can be requested from the gallery staff.

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