Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Phoenix. With over 170,000 visitors in Toronto during COVID-19 and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Touchless hand sanitization stations placed throughout the venue 

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • OPERATIONS

  • Exhibit Hours

    November 29th – December 19th
    Monday | Closed
    Tuesday | 2 PM – 9 PM
    Wednesday | 2 PM – 9 PM
    Thursday | 2 PM – 9 PM
    Friday | 11 AM – 10 PM
    Saturday | 11 AM – 10 PM
    Sunday | 11 AM – 8 PM

    December 20th – December 26th
    Monday | 11 AM – 9 PM
    Tuesday | 11 AM – 9 PM
    Wednesday | 11 AM – 9 PM
    Thursday | 11 AM – 9 PM
    Friday | 10 AM – 5 PM
    Saturday | 12 PM – 7 PM
    Sunday | 11 AM – 9 PM

    December 27th – January 2nd
    Monday | 11 AM – 9 PM
    Tuesday | 11 AM – 9 PM
    Wednesday | 11 AM – 9 PM
    Thursday | 11 AM – 9 PM
    Friday | 11 AM – 6 PM
    Saturday | 1 PM – 6 PM
    Sunday | 11 AM – 9 PM

    January 3rd – February 6th
    Monday | Closed (January 3rd | 11 AM – 8 PM, January 17th 11 AM – 6 PM)
    Tuesday | 2 PM – 9 PM
    Wednesday | 2 PM – 9 PM
    Thursday | 2 PM – 9 PM
    Friday | 11 AM – 9 PM
    Saturday | 10 AM – 9 PM
    Sunday | 10 AM – 7 PM

    February 7th - March 13th
    Monday | 1PM to 8PM
    Tuesday | Closed
    Wednesday | 1PM to 8PM
    Thursday | 1PM to 8PM
    Friday | 11AM to 9PM
    Saturday | 10AM to 9PM
    Sunday | 10 AM to 7PM

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghPHX.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Authorized Ticket Partners To Immersive Van Gogh Phoenix
    • VanGoghPHX.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghPHX.com for purchase.

  • I BOUGHT MY TICKETS BUT...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade
    Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!
  • I want to change the name on my tickets
    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.
  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • SHOW INFO

  • About Immersive Van Gogh Phoenix

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Phoenix.

    Experience art like never before – lose yourself in 500,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location, Parking & Transit
    Location

    The original Immersive Van Gogh will be coming to Lighthouse Artspace, located at 4301 N Scottsdale Road, Scottsdale, AZ 85251 (Corner of N Scottsdale Road and E 5th Avenue), Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Vincent van Gogh will come to life around you.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with two to three hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    Transit

    There is a bus stop for #72 directly in front of the entrance. More information on transit in Old Town Scottsdale can be found here.

  • Prohibited & Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses and diaper bags, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible

    • Strollers
    • Diaper bags
    • Walkers, mobility scooters, and other mobility aids
    • Service animals - for non-traditional service animals please contact the exhibition before your visit

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • ACCESSIBILITY

  • Exhibit

    There is an accessibility ramp is at the corner of Scottsdale Road and 5th Avenue and is connected to the crosswalk. As you enter the exhibit off the street, there are two escalators that will bring you to the exhibit entrance.

    Once inside the exhibit, the box office is located directly in front of the doors.

    The main exhibit inside is all one floor - with a mezzanine up one flight of stairs that can also be accessed through an elevator. An elevator attendant will be assigned to you to help you navigate the space.

  • Bathrooms

    There are a men's and women's bathroom with accessible stalls on the first floor before the main entry to the exhibit. There are two accessible, gender neutral restrooms on the mezzanine level.

  • Sensory

    Part of the experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.

    There are some flashing lights, which may be difficult to tolerate for people with photosensitivity.

    There is a low input Sensory Relief area located downstairs with tables, chairs, and cold water available. Please see a gallery attendant for help accessing the space. The Sensory Relief area is wheelchair accessible.

  • Seating, Mobility Devices & Service Animals

    Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit.

    Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals.

  • Drop-Off & Parking

    The exhibit does not have dedicated onsite parking. Parking is located at Galleria Parking Garage, 4394N N Wells Fargo Avenue. There are also a number of public parking lots located near the venue, as well as a limited amount of street parking with 2 to 3 hour limits. We are located within steps of the 5th Avenue Shopping District, giving patrons access to even more parking lots.

    If you have concerns about driving or parking, there is a conveniently-located Uber/Lyft drop-off at the venue.

    There is an accessible drop of location directly on the south-west side of the entrance. There is an elevator that will take you straight down to the venue where wheelchairs can be requested from the gallery staff.

  • TICKET INFO

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX perks††
    Premium - FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX perks
    Basic - Timed Tickets Include
    • Standard admission
    Child Tickets Include
    • Admission ages 6 - 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

    ††Please see the section FLEX vs. Timed below for further details.

  • Ticket Prices
    Peak

    VIP - $99.99
    Premium - FLEX - $64.99
    Basic - Timed - $54.99
    Child - $34.99

    Off-Peak

    VIP - $79.99
    Premium - FLEX - $49.99
    Basic - Timed - $39.99
    Child - $29.99

    Prime

    VIP - $99.99
    Premium - FLEX - $64.99
    Basic - Timed - $54.99
    Child - $34.99

    All tickets are subject to applicable taxes and a $6.99 service fee, as per our terms and conditions.

    Ticket prices are subject to change.

  • FLEX vs. Timed Tickets

    FLEX tickets allow a greater arrival window of two hours before up to two hours after your start time, subject to Exhibit Hours.

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance for a fee of $4.99 and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Hours of operation are subject to change with no notice.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Exhibit Hours are subject to change with no notice.

  • Peak, Off-Peak & Prime

    This relates to pricing differences depending on date and time selected.

    Peak times are generally Holiday Mondays, Wednesday - Friday after 5 PM, all day Saturday, and Sundays before 7 PM.

    Off-Peak times are generally all day Monday and Tuesday, Wednesday - Friday before 5 PM, and Sundays after 6 PM.

    Prime times are generally Friday at 7 PM, Saturday at 1 PM and 2 PM, and Sunday at 1 PM.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at [email protected].

    Discount amount will be applied at checkout.

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